Frequently Asked Questions

Everything you need to know about shopping with Odessa

What are your shipping times and costs?

We offer standard shipping which typically takes 3-7 business days. Shipping is free on all orders over $75, while a flat rate of $5.99 applies to smaller orders.

How can I track my order status?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return and exchange policy?

Odessa offers a 30-day return policy for all unused items in their original packaging. Simply visit our Returns Portal to start your exchange or refund process.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all Odessa products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.

Do you ship internationally?

Currently, we ship to the United States, Canada, and select European countries. International shipping rates and delivery times vary by location.