Returns & Exchanges

At Odessa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure a seamless and transparent process so you can shop with total confidence.

Return Process

• 1.
  Initiate Your Request

  Log into your Odessa account and visit the 'Order History' section to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unused condition.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.